Refund policy

JARVIS EG — Return & Refund Policy

At JARVIS, we are committed to delivering the highest quality streetwear. If you are not completely satisfied with your purchase, we offer a hassle-free 14-day exchange and return policy across Egypt.

Eligibility for Returns & Exchanges

  • Items must be returned or requested for exchange within 14 days of receiving your order.
  • Garments must be unworn, unwashed, and undamaged, with all original tags, care labels, and packaging intact.
  • Items showing signs of wear, perfume scents, makeup stains, or alterations will not be accepted.

Exchange Process (Door-to-Door Courier Exchange)

We provide a seamless door-to-door courier exchange service via our logistics partner (Bosta):

  1. Contact our customer support team via WhatsApp at +20 128 421 3853 or email jarvis.store.eg@gmail.com with your Order Number and desired replacement size or item.
  2. Our team will arrange an exchange shipment to your doorstep within 3–5 business days.
  3. The courier will deliver your new item and collect the return garment on the spot.
  4. A standard courier exchange fee applies unless the return is due to a manufacturer defect or fulfillment error.

Refunds

Once your returned item is received and inspected at our fulfillment center in Alexandria, your refund will be processed promptly. For Cash on Delivery (COD) orders, refunds are issued via InstaPay or digital mobile wallet (Vodafone Cash / Orange Money / Etisalat Cash). Please allow 2–4 business days for transfer processing.

Defective or Incorrect Items

If you receive a defective garment or an incorrect size/design, please notify us within 48 hours of delivery. We will immediately replace the item with free shipping and zero additional charges.

Contact Us

For any return or exchange inquiries, our support team is available via:

  • WhatsApp: +20 128 421 3853
  • Email: jarvis.store.eg@gmail.com